INDIANA – The State of Indiana has been named a winner in the sixth annual Center for Digital Government (CDG) Government Experience Awards, recognizing states’, cities’, and counties’ achievements and best practices for radically improving the digital government experience.
CDG touted Indiana for growing Access Indiana, its single sign-on program which is now connected with more than 100 applications and has grown to 1.7 million accounts. Additionally, the Office of Technology was lauded for offering free and low-cost services to local government, including website development and hosting, payment processing, web domains, and cybersecurity training.
“The State of Indiana is determined to improve the digital experience across all agencies to improve the quality of interactions with government. Whether that is the State of Indiana services or local government websites, we have a tremendous opportunity to present Hoosiers with remade processes that work for them,” said Indiana’s Chief Information Officer Tracy Barnes. “It is an honor for the Center for Digital Government to recognize Indiana’s efforts over the past year.”
“The government experience continues to be a major priority for state and local government agencies as they seek to rapidly meet new citizen and employee expectations,” said Dustin Haisler, Chief Innovation Officer for the Center of Digital Government. “This past year we have seen agencies embrace new emerging technologies to adapt their constituent experiences to new behaviors and shifts with underlying technology trends. It’s very inspiring to see agencies taking a human-centric approach to service delivery as leading agencies seek to incorporate digital equity, accessibility, and inclusion into the experiences they enable.”
Indiana has placed in the top four among all states in each year of eligibility. In the six years of the competition, Indiana has placed second (2017), third (2018), first (2019), fourth (2021), and fourth (2022). The state was ineligible to compete in 2020 after winning the preceding year.
All finalists and winners were honored at the virtual GovX Summit last week. This event also showcases the latest trends, best practices, and ideas around the evolving experience of government.