Always Answering the Call: IDHS Honors Telecommunicators Statewide

INDIANA— When experiencing an emergency, many people dial 911. Public safety telecommunicators, or dispatchers, are often the first responders the public comes into contact with in their time of need. These telecommunicators always take the next 911 call or text to obtain essential information to give to EMS, firefighters, law enforcement officers, and more. 

The Indiana Department of Homeland Security (IDHS) recognizes the hard work, long hours, and grueling subject matter that telecommunicators at Public Service Answering Points deal with daily. Because of their important work, Gov. Eric J. Holcomb proclaimed the third week of April 2024 as Public Safety Telecommunicator Week in Indiana. 

IDHS Director Joel Thacker honors and shares support for telecommunicators in the video below. 

IDHS encourages public safety agencies and Hoosiers to recognize the vital work these professionals do and to share appreciation for them. The Telecommunicators Week webpage features stories from the field. 

IDHS will be spotlighting telecommunicators’ stories all week on the IDHS website and on FacebookX (formerly known as Twitter) and Instagram.