INDIANA – As Hoosiers prepare for the onset of colder weather, CenterPoint Energy is emphasizing its commitment to customer support by highlighting a suite of resources, improved response times, and assistance programs designed to keep Indiana households comfortable this winter.
A key component of CenterPoint’s efforts to improve customer experience is the significant reduction in call center wait times. Indiana customers contacting the service team now experience an average wait time of less than one minute, representing an approximately 95% decrease in average wait times.
“Preparing for colder weather starts with having the support and resources you need,” the company stated, adding that they are prepared to help customers every step of the way, whether they are looking to manage costs, explore assistance, or prepare their homes for heating season.
Assistance Programs Available for Winter Costs Recognizing that winter heating costs can be challenging for some households, CenterPoint is encouraging customers to explore available resources before the coldest temperatures arrive.
Income-qualified households may be eligible for financial aid through Indiana’s Energy Assistance Program (EAP), which helps with winter heating costs. The company advises customers to take a few minutes now to review these and other additional support programs to be better prepared for the months ahead.
Digital Tools for Informed Energy Decisions CenterPoint’s digital platform, MyAccount, is also being highlighted as a tool to help customers stay informed about energy consumption and billing options throughout the heating season.
By utilizing MyAccount, customers can:
- Track daily energy usage.
- View comprehensive billing and payment history.
- Manage account preferences and explore flexible payment options.
Winterizing the Home: Simple Efficiency Tips To help customers manage energy use while staying comfortable, CenterPoint offered several simple, cost-effective energy-saving improvements to apply around the home:
- Check for Drafts: Inspect windows and doors for gaps.
- Seal Leaks: Apply caulking around windows and install weatherstripping around doors to reduce unwanted air leaks.
- Add Layers: Consider installing window film on drafty windows to create an extra barrier against cold outdoor air.
Continued Community Investment Beyond delivering daily energy needs, CenterPoint Energy reaffirmed its commitment to strengthening the local Indiana neighborhoods it serves. The company highlighted its ongoing support for local Hoosier communities through volunteerism, charitable giving, and partnerships with local nonprofits and community programs aimed at improving the quality of life across the state.
