INDIANA – Customer requirements for requesting a refund for overpayment have changed in INTIME.
Customers are now required to enter an explanation for the requested refund. An option to upload attachments to support the refund is available, but not required. Supporting documentation may be required to process the refund, so uploading the documents with the original submission can reduce processing time for the customer.
An attachments tab and a written explanation box have been added.
Step 1: The customer must choose the period to be refunded.
Step 2: The customer must provide a reason for the refund request but is not restricted to content.
Step 3: By selecting “Next,” the customer will be able to upload an attachment. This is optional, but the refund process may be delayed if not submitted.
Some examples of supporting documentation include exemption certificates, original invoices and sales ledgers.
Step 4: The customer must acknowledge and select “Submit” to finalize an overpayment refund request.
