INDIANAPOLIS – The State of Indiana has again been recognized as a leading state by the Center for Digital Government (CDG) in its Government Experience Awards. The CDG annually evaluates the achievements of states, cities, and counties that have raised the bar on the experience of government services to create a better-engaged constituency and a more responsive government.
Indiana finished third in the overall state government experience awards, and the Geographic Information Office was touted for its modernized IndianaMap (www.indianamap.org) site with a Project award.
CDG noted Indiana for its user experience with Access Indiana, its single sign-on program is now connected with more than 120 applications and has grown to 2.1 million accounts. Additionally, the Office of Technology (IOT) was lauded for offering free and low-cost services to local government, including website development and hosting, payment processing, web domains, and cybersecurity training. IOT provides more than $525,000 in estimated value through its free and low-cost services to local governments.
“We are honored to receive this award from the Center for Digital Government, which recognizes Indiana’s commitment to providing our citizens with a top-notch digital experience,” said Indiana Chief Information Officer Tracy Barnes. “This recognition is a testament to the hard work the Office of Technology does to ensure the state’s online services are accessible and easy to use for all Hoosiers. I’m proud of the work of our team and of the effort by the Geographic Information Office to launch its new online portal. We are focused on constantly improving and providing a better user experience for citizens and state employees across our state’s digital infrastructure.”
The new IndianaMap launched in April 2022 with a more robust and user-friendly experience with new tools and capabilities. Users can create an account where their maps and customized data are saved, interact with rich datasets, conduct analysis using thousands of spatial data layers, and share maps and data. In addition, the office collaborated with its partners to provide more open data, a new map viewer, and near-real-time data publishing, which improves access and confidence in the data for all users.
“With citizen and employee expectations continually evolving, government agencies are leveraging new technologies and processes to drive innovation through their digital experiences,” said Dustin Haisler, Chief Strategy and Innovation Officer, the Center for Digital Government. “The leading government experiences have retained a human-centric approach to service delivery, incorporating digital equity, accessibility, and inclusion into all of their experiences.”
Indiana has placed in the top four among all states in each year of eligibility for the CDG awards. In the seven years of the competition, Indiana has placed second (2017), third (2018), first (2019), fourth (2021), fourth (2022) and third (2023). The state was ineligible to compete in 2020 after winning the preceding year.
Find more winners of the Government Experience Awards here: https://www.govtech.com/gov-experience/government-experience-awards-2023-enhancing-access-and-efficiency.
