DOR Motor Carrier Services Walk-In Center Returning To Appointment-Only Service

(INDIANAPOLIS) – Effective Monday, December 7, 2020, the Indiana Department of Revenue’s (DOR) Motor Carrier Services (MCS) office is closing to unscheduled walk-in services and is requiring a pre-scheduled appointment for in-person service.

The majority of transactions can be efficiently completed without visiting the MCS office. Before making an appointment for an in-person visit, customers are encouraged to explore the range of online options offered at or call the MCS customer service number provided below.

Customers can schedule an appointment online at or by calling MCS customer service directly at 317-615-7200, Monday through Friday, 8 a.m. – 4:30 p.m. EST.

When customers arrive for their scheduled appointment, they will need to call the customer service phone number posted at the MCS entrance to receive further instruction from a customer service representative.

In accordance with the Indiana State Department of Health’s (ISDH) guidelines, DOR continues to utilize the following safety precautions for all appointments:

  • All in-person customer service stations at the MCS office will have glass or plastic partitions between the customer and employee.
  • Hand sanitizer will be available to both employees and customers.
  • DOR team members and customers are required to wear masks.

Before arriving for an in-person appointment, customers are required to perform a self-assessment by answering the following questions:

  • Have you had close contact with someone who has tested positive for COVID-19 within the past 14 days?
  • Are you currently ill? Do you have symptoms of a cold, cough or shortness of breath?
  • Do you currently have a fever or have you had a fever within the past week?

If any customer answers “yes” to any of these questions, he or she should cancel the appointment and contact their healthcare provider.