INDIANA – The Social Security Administration (SSA) recently announced the implementation of enhanced fraud prevention tools for claims filed over the telephone, further modernizing the agency’s services and strengthening program integrity. On April 14, SSA began allowing individuals to complete all claim types via telephone, supported by new anti-fraud capabilities designed to protect beneficiaries and streamline the customer experience.
The enhanced technology enables SSA to identify suspicious activity in telephone claims by analyzing patterns and anomalies within a person’s account. If irregularities are detected, the individual will be asked to complete in-person identity proofing to continue processing their claim. These advancements allow SSA to maintain its services’ security while expanding access for customers who may be unable to file online or visit an office in person. The agency will continue to conduct identity verification for all in-person claims.
“We are modernizing how we serve the public—enhancing security and accessibility,” said Leland Dudek, Acting Commissioner of Social Security. “These updates improve our ability to detect and prevent fraud while providing more flexible options for people to access their benefits.”
The updated policy reflects SSA’s commitment to customer service, program integrity, and responsible stewardship of taxpayer resources. Driven by employees’ return to full-time in-office operations, SSA has worked around the clock to develop and deploy these improvements.
Surge capacity will be put in place to support higher demand. Last month, SSA spent $16.5 million to modernize telephone services nationwide.
This update supports the Administration’s broader efforts to protect Social Security and ensure higher take-home pay for seniors by ending the taxation of Social Security. For more information on the President’s commitment to preserving Social Security, visit here.
