BALTIMORE, MD – The Social Security Administration (SSA) is announcing that over 100 million Americans have created personal my Social Security accounts. This marks a major milestone in the agency’s digital-first transformation to increase accessibility, expand service, and improve the overall customer experience for the public.
“More than 100 million Americans have chosen to set up my Social Security accounts because they want immediate access to service, 24 hours a day, and tools to manage their benefits with ease,” said Commissioner Frank J. Bisignano. “This milestone underscores what we are working toward at SSA: providing convenient and best-in-class customer service that meets people where they are, whether it is online with my Social Security, on the phone, or in person at local field offices.”
As SSA’s secure online portal, my Social Security enables individuals with 24/7 access to the agency’s personalized tools and services, whether they currently receive benefits or not. With an account, users can receive tailored notifications, request a replacement card, manage benefits or estimate future benefits, request replacement documents, check the status of pending applications, and conduct other services anytime, anywhere, without needing to visit an office or wait on the phone. With this free and secure account, beneficiaries can also access their most recent Social Security Statement, which includes benefit estimates and a summary of earnings in an easy-to-read document. Tax season is a great time for people to use my Social Security to review their detailed earnings record.
To learn more and create a personal my Social Security account, visit: https://www.ssa.gov/myaccount/.
As a digital-first agency with an increased focus on technology and process engineering, SSA continues to serve more people at faster speeds than ever before by making it easier to resolve customers’ service needs online, on the phone, and in person. Under Commissioner Bisignano’s leadership, Americans now have 24/7 access to their personal my Social Security accounts, when previously the website was down 29 hours a week.
