Social Security offices in Indiana are operating under new internal restrictions that limit employee access to websites, including online news, weather reports, and shopping platforms. The changes are intended to improve cybersecurity and employee focus but are reportedly leading to slower service and communication delays.
Staff at several southern Indiana offices have noted difficulties in accessing real-time updates or tools that previously supported day-to-day functions. Without access to outside information, some employees have experienced added difficulty in responding to client questions and verifying external data.
Patrons at field offices have reported delays in processing and increased follow-up calls. Although the policy aligns with broader federal cybersecurity efforts, its implementation has sparked debate about its effects on public service.
Social Security Administration representatives maintain that the policy is essential for protecting sensitive data and ensuring efficient use of government time. However, local feedback suggests the approach may need to be revised to balance security with practical needs.
