(TEXAS) - The CEO of JetBlue Airways said this morning he has known the captain of a flight that made an emergency landing Tuesday for "a long time" - and that the man has always been a "consummate professional."
Asked about the captain's reported erratic behavior that prompted the crew and passengers to subdue him mid-flight, Dave Barger described it as "a medical situation."
"What happened at altitude is we had a medical situation," Barger told NBC's "Today Show." But, he added, "it became a security situation."
The captain is receiving medical care under the custody of the FBI, Barger said.
"We're still investigating," said Lydia Maese, an FBI spokeswoman. "We coordinated with the FAA, TSA, Amarillo Police Department and the airport police."
Officials have not named the captain.
Flight 191 from New York, bound for Las Vegas, made the emergency landing in Texas.
The co-pilot, concerned by his colleague's "erratic" behavior, locked the door behind the captain when he left the cockpit during the flight, according to the Federal Aviation Administration.
Passengers described to CNN what happened next.
"The pilot ran to the cockpit door, began banging on it and said something to the effect of, 'We've gotta pull the throttle back. We've gotta get this plane down,'" said Laurie Dhue.
"At that point, the two flight attendants tried to subdue him, and then seemingly out of nowhere, about six or seven large guys stormed to the front of the plane and wrestled the captain of the plane down to the ground and had him subdued in a matter of moments. It was really like something out of a movie," she said.
Amateur video of the incident showed a commotion as several men were moving in the aisle. A voice, purportedly that of the pilot, can be heard.
"Oh my God. I'm so distraught!" he shouts. The voice mentions Israel and Iraq.
In another video, passengers appeared to be standing over something, or someone, presumably the subdued pilot.
Paul Babakitis, another passenger and a retired New York police officer, said he was one of the men who helped wrestle the captain to the ground.
"I felt if he got in the cockpit, he was going to try to take that plane down, and not for a safe landing," he said.
Law enforcement met the aircraft, cuffed the pilot and took him off the plane, Babakitis said. Video showed someone being carried off the plane in a sort of chair.
"I'm not foreign to situations like this, but I don't expect them at 30,000 feet," he said.
Babakitis and some other passengers reported hearing the captain say the word "bomb" at one point. However, passenger Jason Levin said he did not hear him say that.
Levin was sitting in the front row of the plane, full of people on their way to a security conference, when the pilot came out of the cockpit.
"It just seemed like something triggered him to go off the wall. He would be calm one minute and then just all of sudden turn," he said. "If it was going to happen, it happened at the right time and the right place."
Passenger Tony Antolino hailed the co-pilot as a hero.
"The co-pilot of the flight, he really - I think - is the hero here because he had the sense to recognize that something was going horribly wrong, and he was able to persuade the pilot out of the cockpit," he told CNN.
When asked whether JetBlue will review screening procedures for pilots, Barger told NBC, "We always take a look at procedures," but that the company is confident with the JetBlue and industry-wide procedures in place.
He repeatedly praised the JetBlue crew and passengers for their response and the "consummate training" they showed when "called into action" amid what was a "tough event, to say the least."
Jet Blue Flight 191 left New York's John F. Kennedy International Airport at 7:28 a.m.
"At roughly 10 a.m. CT/11 a.m. ET, the pilot in command elected to divert to Amarillo, Texas, for a medical situation involving the captain. Another captain, traveling off duty, entered the flight deck prior to landing at Amarillo and took over the duties of the ill crew member once on the ground," JetBlue said.
The crew member was taken off the plane and transported to a medical facility, it added.
Everything considered, passenger Antolino said he felt thankful. "This could have had a horrific outcome."
CNN's Mike Ahlers, Aaron Cooper, Jim Barnett and Carma Hassan contributed to this report.
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