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Duke Energy Urges Customers To Be Ready For Summer Storm Season

Last updated on Friday, June 9, 2017

(PLAINFIELD) - As summer storm season approaches, preparing for severe weather never stops - for Duke Energy or its customers.

"Duke Energy Indiana crews are always prepared to respond to whatever damage summer storms can inflict," said Melody Birmingham-Byrd, Duke Energy Indiana state president. "We have regular planning sessions and drills to keep our storm response skills sharp, in order to restore power to our customers as safely and quickly as possible."

The company has been focused on maintaining and strengthening its power delivery system, including inspecting and replacing poles and trimming vegetation and trees. The company is also investing in advanced technologies that transform the energy grid into a dynamic system with the ability to automatically detect, isolate and reroute power when a problem occurs. Self-healing systems help reroute customers during outages so interruptions are avoided or limited. In 2016, 15,000 outages were prevented and over 2 million customer minutes of interruption were saved.

Duke Energy and its staff of meteorologists are constantly monitoring weather conditions, preparing to do whatever is necessary to maintain a high level of reliability and to react quickly when the power goes out.

Outage alerts

Customers can proactively sign up to receive alerts and be notified by text or phone when they have an outage. This program also allows customers to receive additional information such as the cause of the outage, an estimated time of restoration, and the number of customers affected. Outage alerts provide customers with real-time information so they can plan accordingly. For more information visit https://www.duke-energy.com/outages/alerts, or text REG to 57801 to register.

Safety tips

The following tips can help you and your family stay safe if severe weather strikes and the power goes out:

For additional safety tips and more information on what to do before, during and after a storm, visit https://www.duke-energy.com/safety-and-preparedness/storm-safety

Outage reporting and status updates

At any time, customers can report power outages by:

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy).

Duke Energy Indiana

Duke Energy Indiana's operations provide about 6,800 megawatts of owned electric capacity to approximately 820,000 customers in a 23,000-square-mile service area, making it the state's largest electric supplier.

Headquartered in Charlotte, N.C., Duke Energy is one of the largest energy holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest. The company's Gas Utilities and Infrastructure business unit distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee. Its Commercial Renewables business unit operates a growing renewable energy portfolio across the United States.

Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com.

The Duke Energy News Center serves as a multimedia resource for journalists and features news releases, helpful links, photos and videos. Hosted by Duke Energy, illumination is an online destination for stories about people, innovations, and community and environmental topics. It also offers glimpses into the past and insights into the future of energy.

Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

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