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Utility Assistance Request Most Frequent Calls Received At United Way 2-1-1
Updated January 13, 2017 6:44 AM
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2-1-1 Call Center

(BEDFORD) - Individuals trying to meet their most basic needs were the highest requests that the United Way 2-1-1 Service received during the 4th Quarter of 2016.

Utility Assistance was the most frequent requests (27%), followed by requests for Housing (26%), and Food/Meals (20%) rounding out the top 3.

There were 12 unmet needs for the quarter. The majority were individual, 5 request for support for the holiday
Most of the unmet services resulted from no resources being available to help the individual or families.

In the fourth quarter, 2-1-1 received 71 requests for service from Lawrence County and provided 181 referrals.

Top Referral Sources:

  • Lawrence Interfaith Endeavor
  • St. Vincent de Paul
  • Shawswick Township Trustee
  • His Hands Extended
  • Salvation Army
  • Marion Township Trustee
  • Energy Assistance Program, Hoosier Uplands

Texting is now available at 2-1-1 added a new way to get resources. Resources are available via text message by texting your zip code to 898-211, as well as dialing 2-1-1 and searching the online database at

February 11th is National 2-1-1 day.

This year because it falls on a Saturday, the annual open house will be held Friday, Feb. 10 from 11 a.m. until 2 p.m. in the Bedford office at 1531 13th St.

The public will be able to meet the staff, tour the call center, observe actual calls and enjoy good food.

The staff ask that you RSVP if attending by emailing or call (812) 376-0011.

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