Division of Aging updates contact information

INDIANA – The Division of Aging has updated its email addresses with the intent to better serve all inquiries more efficiently. 

Going forward please direct inquiries to the most appropriate email listed below.

  • Interest in becoming an Aged & Disabled Waiver, Traumatic Brain Injury Waiver, or Money Follows the Person provider.
    • Applications may be submitted to the Division of Aging provider applications email: Daproviderapp@fssa.IN.gov
    • Information about becoming a waiver provider may be found on the Division of Aging webpage, by clicking here. 
  • Active Aged & Disabled Waiver, Traumatic Brain Injury Waiver, or Money Follows the Person providers needing to update your profile.
    • This may include but is not limited to adding or removing services, adding or removing counties to serve, change of ownership, or addressing changes.
    • Send requests to: Daproviderapp@fssa.IN.gov
  • Provider payment issues Aged & Disabled Waiver, Traumatic Brain Injury Waiver, or Money Follows the Person
    • Submit a CaMSS Help Desk Ticket, by clicking here.  
    • **Please do NOT email the Division of Aging directly.  When a ticket is submitted it will be assigned, researched, and responded to through this ticket system**
  • RCAP inquiries
  • General inquiries or grievances
    • Submit Email to Division of Aging: FSSA.DAresponseteam@fssa.in.gov
    • The topics may include but not be limited to the following:
      • Service plans for all Division of Aging programs
      • Eligibility for all Division of Aging programs
      • Inquires relating to Division of Aging expectations, requirements in the delivery of care
      • Medicaid eligibility inquiries
      • Waiver status revision inquiries (interrupt, restart, terminations)
      • Service definitions
  • Settings Rule inquiries